{"success":true,"count":1,"items":[{"videoId":"IDj1OBG5Tpw","chunkIndex":0,"totalChunks":1,"title":"Harvard negotiator explains how to argue | Dan Shapiro","thumbnail":"https://i.ytimg.com/vi/IDj1OBG5Tpw/maxresdefault.jpg","duration":276,"uploader":"Big Think","youtubeUrl":"https://www.youtube.com/watch?v=IDj1OBG5Tpw","keywords":["conflict-resolution","negotiation","communication","psychology","politics","active-listening","empathy","leadership"],"normalizedKeywords":["리더십·매니지먼트","커리어·성장","교육"],"targetAudience":[{"who":"직장인","why":"갈등 상황에서 감정 소모를 줄이고 대화 방식을 개선하는 데 직접 도움이 됨"},{"who":"리더","why":"대립을 협업으로 바꾸는 대화 원리를 팀 운영에 적용할 수 있음"},{"who":"학생","why":"토론·의견 충돌에서 상대를 설득하기보다 이해하는 법을 배울 수 있음"}],"normalizedAudience":["지식노동자 일반","학생·주니어"],"summary":"이 영상은 '싸움을 피하는 법'이 아니라, 갈등을 더 효과적으로 다루는 법을 말한다. Dan Shapiro는 정치적 양극화까지 포함한 대부분의 충돌이 무엇을 두고 싸우느냐보다, 어떻게 싸우느냐의 문제라고 보고, 그 해법으로 identity, appreciation, affiliation이라는 세 가지 장벽을 넘는 방식을 제시한다.\n\n핵심은 상대를 이기려는 태도에서 벗어나, 자신의 가치가 무엇인지 인식하고, 상대 관점을 먼저 이해하며, 둘을 적으로 두지 말고 같은 문제를 푸는 파트너로 바꾸는 것이다. 결국 더 나은 대화는 기술이 아니라 관계의 구조를 바꾸는 일이며, 그 변화는 개인의 실천에서 시작된다고 강조한다.","insights":["갈등의 본질은 '무엇'보다 '어떻게'에 있다.","감정 폭발은 대개 자아와 가치가 위협받을 때 커진다.","상대를 설득하려면 먼저 상대가 왜 그런지 이해해야 한다.","적대 구도를 협력 구도로 바꾸면 해결 가능성이 열린다.","좋은 논쟁은 승패가 아니라 공동 문제 해결을 목표로 한다."],"keyClips":[{"clipId":"IDj1OBG5Tpw:c0:7-12","startSegmentIndex":7,"endSegmentIndex":12,"startTime":50.22,"endTime":90.53999999999999,"durationSeconds":40.3,"preview":"갈등의 핵심 전환","mustSee":true},{"clipId":"IDj1OBG5Tpw:c0:13-20","startSegmentIndex":13,"endSegmentIndex":20,"startTime":90.53999999999999,"endTime":144.84,"durationSeconds":54.3,"preview":"자아가 건드려질 때","mustSee":true},{"clipId":"IDj1OBG5Tpw:c0:21-26","startSegmentIndex":21,"endSegmentIndex":26,"startTime":144.84,"endTime":194.16,"durationSeconds":49.3,"preview":"먼저 이해받게 하라","mustSee":true},{"clipId":"IDj1OBG5Tpw:c0:27-31","startSegmentIndex":27,"endSegmentIndex":31,"startTime":194.16,"endTime":242.64,"durationSeconds":48.5,"preview":"적이 아닌 파트너","mustSee":true},{"clipId":"IDj1OBG5Tpw:c0:32-33","startSegmentIndex":32,"endSegmentIndex":33,"startTime":242.64,"endTime":389.12,"durationSeconds":146.5,"preview":"작은 실천의 확장","mustSee":true}],"curatedSegments":[{"segmentIndex":29,"text":"That's just gonna leave the two of you like rams butting heads. - Find common ground. - Turn that other person from an adversary into a partner, so it's no longer me versus you, but the two of us facing the same shared problem.","startTime":210.96,"endTime":228.96,"durationSeconds":18,"level":"B2","overallScore":9,"rationale":"비유·조언·표현성 모두 매우 강함."},{"segmentIndex":9,"text":"The problem is not with the what, what are we arguing about, the problem is with the how. - How should we argue?","startTime":66.48,"endTime":75.53999999999999,"durationSeconds":9,"level":"B2","overallScore":8,"rationale":"쟁점보다 방식이 핵심임을 짚음."},{"segmentIndex":16,"text":"The moment your identity gets hooked in these conflicts, all of a sudden your emotions become Boy, this is a wholly different conflict now.","startTime":110.58,"endTime":120.6,"durationSeconds":10,"level":"C1","overallScore":7.8,"rationale":"정체성 개입 시 갈등 변화 설명."},{"segmentIndex":20,"text":"The more you understand who you are, the more you can try to get your purpose met and stay balanced, even when the other threatens those core values and beliefs.","startTime":136.74,"endTime":144.84,"durationSeconds":8,"level":"B2","overallScore":8,"rationale":"자기이해와 감정조절 연결이 선명함."},{"segmentIndex":22,"text":"That's a problem. - Listen and understand. - When you're in the midst of the conflict, don't talk. Take the first 10 minutes.","startTime":152.4,"endTime":163.62,"durationSeconds":11,"level":"B1","overallScore":8,"rationale":"실행 가능한 조언이 명확함."},{"segmentIndex":23,"text":"Consciously listen to the other side. What's the value behind their perspective? What's the logic, the rationale?","startTime":163.62,"endTime":171.6,"durationSeconds":8,"level":"B2","overallScore":8,"rationale":"상대 논리 탐색법을 구체화함."},{"segmentIndex":26,"text":"That makes sense. There is nothing more in the world that we like than to feel appreciated. Recognize your power to appreciate them.","startTime":182.82,"endTime":194.16,"durationSeconds":11,"level":"B2","overallScore":7.8,"rationale":"인정의 힘을 설득력 있게 강조함."},{"segmentIndex":30,"text":"Ask the other person, \"Look, what's your advice \"on how we can get as many of our interests met \"at the same time?\"","startTime":228.96,"endTime":234.78,"durationSeconds":6,"level":"B2","overallScore":8,"rationale":"협력 질문 틀이 매우 실용적임."},{"segmentIndex":32,"text":"Imagine what would happen if we started a revolution, but a positive revolution of greater understanding, greater appreciation, greater affiliation, how we could transform politics, how we could transform our country and ultimately our world.","startTime":242.64,"endTime":257.94,"durationSeconds":15,"level":"B2","overallScore":8,"rationale":"확장된 비전 제시로 메시지 강함."},{"segmentIndex":7,"text":"Our country has fallen into what I believe is a tribal trap.","startTime":50.22,"endTime":54.42,"durationSeconds":4,"level":"B2","overallScore":6.6,"rationale":"사회 현상을 압축적으로 진단함."},{"segmentIndex":8,"text":"Anything that other side says, I shall not believe, I shall not give any credibility to, and I'm gonna do everything I can to prove I'm right, you're wrong, and to stifle you down to raise me up.","startTime":54.42,"endTime":66.48,"durationSeconds":12,"level":"B2","overallScore":7.2,"rationale":"대립 심리를 생생히 묘사한 문장."},{"segmentIndex":11,"text":"And what I've found is that there are three big barriers that we can actually overcome to have more effective conversations.","startTime":77.03999999999999,"endTime":83.76,"durationSeconds":7,"level":"B2","overallScore":6.6,"rationale":"핵심 프레임을 제시하는 문장."},{"segmentIndex":14,"text":"It often goes back to something deeper: identity.","startTime":98.16,"endTime":101.58,"durationSeconds":3,"level":"B1","overallScore":6.4,"rationale":"갈등 감정의 근원을 짚는 통찰."}],"generatedAt":"2026-06-25T00:19:57.812Z","keyClipsTotalSec":339}]}