InsightCut
Refund Policy
Refunded automatically
If processing a video fails, the points deducted are returned in full, automatically. You do not need to ask.
Purchased points (one-time packs)
- Not used at all — full refund if you ask within 7 days of payment.
- Partly used — we refund the amount corresponding to the points left. Points already spent on completed processing are not refundable, because the goods were delivered.
Subscriptions
- You may cancel at any time and keep access until the period you already paid for ends.
- Full refund within 7 days of the first payment if that month's subscription points are unused.
- Subscription points not used that month expire at the next grant (they do not carry over) — see "Subscriptions" in the Terms of Service.
If the service closes
If we shut the service down, unused points are refunded.
How to ask
Payments are processed by Paddle as Merchant of Record. Request a refund by email below or through the instructions on your payment receipt. Refunds are usually handled within 2–3 business days.